-LOCKED - Community Update #19!
Posted on 2019-02-22 13:26:51

Community Update:
As we mentioned before, aside from event news and the 2nd Friday of the month being focused on coding/art updates all at once, all other Fridays are centered around the community!

SEPARATION

Official Lioden Raffle
LINK - this is our Official Lioden Raffle. Everyone gets a chance to win a rare prize + something extra for runner ups. It's a very minimal ticket price, 1 ticket per account to make it fair! Good luck!
This raffle will automatically end on 2019-03-01 00:00:00.


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Ticket Review System
Following yesterday's post regarding anonymising the moderating system, we've implemented a new ticket review system for all players. When a staff member has handled your ticket, you will get the option to rate it as either: Poor, Okay, Good, and Great. There is also a comment box for you to add additional feedback on top of your rating!

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Be advised that moderators are not able to see your rating, and your feedback will be used to help improve how we moderate. If you feel that a staff member did a particularly excellent job handling your case, you can mark the ticket as "Great"! However, if you feel as though the situation wasn't handled as best as it could have been, and you have some concerns with how it was dealt with as a whole, you can mark it as "Poor".

A "Poor" rating on a ticket will immediately flag it for admin's review. While not all situations will warrant a response from us, you may be further contacted if we need more input. We cannot relay back any information on the outcome of our intervention with the moderator as this still falls back into 'player punishment', and we cannot discuss this. However, if we feel a mistake has been made, we will let you know. Hopefully, this will put at ease any concerns about staff not being held accountable for their actions - this is intended to show that we value player feedback, and we want to hear how we can improve our staff functionality.

You will be able to submit reviews on tickets for up to one week after they have been resolved. Additionally, if you re-open a ticket and have the situation further looked into and resolved, you will be able to re-rate it, thus changing a "Poor" situation to a "Good" one, or even vice versa.


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Raffle Lioness


Congrats Shade Of Solace (#52372)! You have won last week's Arabica lady, woo!
A new Temporal lady with Quartz Soft Unders, Bone Underfelt, and the fourth Sunset Over The Serengeti background is up for impressing in the Special Lioness area in Crossroads, or in the NEWS section under the News Post list!

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Tags!
Shad has added new tags this week in the Appreciation and February categories!

Poll: Dynamic environmental decors and dynamic tints clearly led this poll! Thank you all for voting, we've kept this in mind.

LINK - We'd love your input on a new marking that's being prepped for April! It's meant to match with the existing Patches marking - please give us your feedback on which shape you prefer!


SEPARATION

Next Big Update: March 8th!

Friday goofy doodle comic:


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tiggy [ x2 mott ] (#135892)

Hateful
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Posted on
2019-02-22 13:29:47
That comic is hilarious! lmao


Daanyen (#246)

Evil
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Posted on
2019-02-22 13:29:49
i am living for the comics, thank you for once more delivering on the LOLs 👌


Novacaine [Wine] (#93320)


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Posted on
2019-02-22 13:30:07
This comic is great


Dalton (#160227)

Sapphic
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Posted on
2019-02-22 13:30:16
Aha, the comic! I love it!


Dynosaur (#46314)

King of the Jungle
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Posted on
2019-02-22 13:30:21
love the ticket review feature

and that comic is great! XDD


Siopao♡ (Pork Bun) (#149453)

Total Chad
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Posted on
2019-02-22 13:30:24



Myriad (#76)


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Posted on
2019-02-22 13:30:58
Great idea with the ticket review system


El Zorro 🤫 *side* (#75013)

Deathlord of the Jungle
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Posted on
2019-02-22 13:31:12
Do we also get a loweing of the slapshop points? XD


Pinktiger (#42207)

Amazing
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Posted on
2019-02-22 13:32:03
Thank you for the raffle!


G00ey Inkk [Clean
Murk] (#155175)

Pervert
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Posted on
2019-02-22 13:32:56
Felis3RSun1500Trained didn't realize he became someone else's heir until it was too late.


{𝕋.ℙ.ℚ}🎃[S
ide] (#9102)

Deathlord of the Jungle
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Posted on
2019-02-22 13:32:58
That comic! Ironically enough, I'm watching Dr. Phil as this is posted.


Larrikin (#93594)


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Posted on
2019-02-22 13:33:12
If something is rated 'poor', and the ticket has been handled by multiple members of staff, how will you know which staff member interacted 'poorly', since the person who submitted the ticket will not know either and therefore cannot name them?

(This is going on the assumption that multiple members of staff can handle a single ticket, which I think I remember hearing somewhere - my mistake if not!)

Admin Response:
Admins can see which mod made which comment, so we will be able to tell. :)



Edited on 22/02/19 @ 13:33:58 by Snufkin (#93594)

JuniperFox🌻|S2D| (#8330)

Heavenly
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Posted on
2019-02-22 13:33:16
Great update guys! Really like the new ticket review system I think it was the perfect addition to the mod anonymity issue and personally wish something like this had been added ages ago. I feel as though it will give us players that feeling of being cared for, it also seems a bit more professional in a sense as a lot of customer service places offer reviews and such. it also allows us to give a great big shout out for those mods that went above and beyond for us! great job again guys really like it


cino [gon king ;
side] (#162464)

King of the Jungle
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Posted on
2019-02-22 13:33:18
love that comic!


Biggie Smalls 🔥 (#91618)

Sapphic
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Posted on
2019-02-22 13:33:37
Comics <3

And aslo congrats to the winner of this beauty Arabica




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