Posted by Passwords Never Work

Kiley (#90318)

Impeccable
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Posted on
2022-01-03 14:09:02
What gameplay feature is this bug affecting?
Logging In

What's the issue? Please include any error messages you receive and as much detail as possible.
Every time I want to log into my accounts (usernames under Planet and Todair), I have to reset my password to be allowed to log in. Any passwords used will result in the usual 'Password incorrect' error, despite upmost certainty that the passwords used are correct. I've changed passwords related to my emails in case it was hacking, but that hasn't seemed to fix the issue. I've changed the passwords I use for these accounts multiple times to unique passwords, and still I have to reset my password to log into either account.

Any links relating to this bug? For example, if a particular lion is bugging, what is the link to that lion?
The log-in page.

Any screenshots you can provide us with?
No, nothing that would be of importance. Just the usual log-in fail page.

Please provide us with step by step explanation how this bug happened so we can attempt to replicate it. If it's complex, please include screenshots where possible:
(In my case)
Attempt to log in by using my email or username
Type in my password or use Google Auto-complete to fill it in
Click log in
The log-in fails
Click 'forgot my password'
Get the email with the automatically reset password
Use that password
Successfully log in
Reset my password
Play game for however long
Log out
Log back in using the new password
Password fails
Repeat steps



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WolfyCatGamerLol (#245434)

Heavenly
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Posted on
2022-02-07 04:22:02
Tahts been happening to me- like yeah



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Tortilla Chip (G1
Abyss) (#387294)

Blessed
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Posted on
2023-04-02 16:17:26
I am also currently having this issue - ever since changing mine for the security update. Did anyone find a workaround or solution? Changing email or changing password while logged on did not help. :(



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