Posted by SOLVED-Can't connect accounts

ChipChip🐣 (#131098)

Sapphic
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Posted on
2020-05-31 09:31:53
I just finished talking to the support team and getting my modbox ticket resolved. Just as I managed to get my account credentials back and log into my 2nd account I, for some reason, can't seem to connect them? Im putting the correct passwords into each box and the correct username. It just gives me a red popup at the end saying "You cannot connect to this account." But it doesnt say why. I sent another email to the support team but it takes them a while to reply so I was wondering if someone could know why in the meantime. Help? :(

EDIT: The support team reacted fast and fixed the issue and contacted me via email that the problem has been solved. Still thank you to everyone who helped c: <3



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Edited on 31/05/20 @ 11:42:51 by ChipChip🐣 (#131098)

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Fraekinn (#55800)


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Posted on
2020-05-31 09:37:54
Could you modbox it? :)



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izzy ³ 🇦🇺
[3x ros] (#197796)

Sapphic
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Posted on
2020-05-31 09:42:58
Was the birthday wrong?



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Posted on
2020-05-31 09:52:58
Hi there!

We'd like to ask that you reach out to the Modbox with this issue. When reporting it we'd encourage you to copy and paste the exact error you are getting with the numbers at the end included in the ticket you are creating.

Thank you! :)



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ChipChip🐣 (#131098)

Sapphic
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Posted on
2020-05-31 10:09:21
I'll be sending a modbox ticket, thank you c:



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