What gameplay feature is this bug affecting?
Freezing

What's the issue? Please include any error messages you receive and as much detail as possible.
Hi, Im trying to freeze my Tigon (14YR 1MONTH) and i bought the Turritopsis Jellyfish, I try using it but her name dosent show up sadly. She can die any day now and i reaally- dont want her too. Please help if you can!

Any links relating to this bug? For example, if a particular lion is bugging, what is the link to that lion?
https://www.lioden.com/lion.php?id=794190405965

Any screenshots you can provide us with?
Yes i can, How do i do so?

Please provide us with step by step explanation how this bug happened so we can attempt to replicate it. If it's complex, please include screenshots where possible:
I waited all day refreshing the page, And i finally got 5GB i bought the jelly, I tried to use it, Her name didnt show up :<