Posted by GB Disappeared when Transferring to Linked Account

🌘 Luminous πŸŒ’ (#66492)

Confused
View Forum Posts


Posted on
2023-09-19 13:26:57
What gameplay feature is this bug affecting?
Currency

What's the issue? Please include any error messages you receive and as much detail as possible.
10 of my Gold Beetles mysteriously disappeared from the game when I attempted to transfer them between my linked accounts. There's no record of the 10GB I lost in any of my logs – they just disappeared.

I got no error messages.

Please look at my step-by-step explanation as to how this happened in order to hear the full story.

Any links relating to this bug? For example, if a particular lion is bugging, what is the link to that lion?
Unfortunately, I have no proof of my lost GB.

Any screenshots you can provide us with?
Unfortunately, I have no proof of my lost GB.

Please provide us with step by step explanation how this bug happened so we can attempt to replicate it. If it's complex, please include screenshots where possible:
I attempted to switch currency to my linked account using the event page. Since I had 344 gold beetles, I planned on switching over 44 of the gold beetles to my side account. I typed in 44 into the text box, but instead of clicking "transfer to linked account," I clicked "switch account." I abruptly switched accounts and noticed no GB had been transferred. That's to be expected since I didn't click the actual transfer button before I switched.

However, when I switched accounts again, I found that 10 Gold beetles had mysteriously disappeared from my main account. Instead of having 344, I now have 334. I also checked my transactions page to see if something had randomly charged my account -10GB, but it hasn't. The 10 GB just disappeared.

I'm hoping the modbox can address this issue. I'd like to get my 10GB back, since this was a glitch that took them from me; however, if that's not possible, I'd at least like to see the bug fixed, so it doesn't happen to me or anyone else again.



Hrt Icon 0 players like this post! Like?

Michael (#16)

Famous
View Forum Posts


Posted on
2023-09-21 08:57:34
When did this occur?



Hrt Icon 0 players like this post! Like?

🌘 Luminous πŸŒ’ (#66492)

Confused
View Forum Posts


Posted on
2023-09-21 09:57:22
This happened on September 17th, roughly 9:30 a.m. LD time.



Hrt Icon 0 players like this post! Like?

🌘 Luminous πŸŒ’ (#66492)

Confused
View Forum Posts


Posted on
2023-09-21 09:58:38
I've attempted to recreate the instance with SB, but it hasn't worked.



Hrt Icon 0 players like this post! Like?

Michael (#16)

Famous
View Forum Posts


Posted on
2023-09-25 21:12:06
I went looking at data from 2023-08-27 (based on the furthest GB activity available) . You started off with 359 GB on this account, and 3 GB on your side account.

Based on all of the transactions in your Beetle History, you should be at 236 GB on your main, and 22 GB on your side. These are your current totals, so everything seems to be adding up and I cannot see any discrepancy in the amounts.



Hrt Icon 1 player likes this post! Like?

🌘 Luminous πŸŒ’ (#66492)

Confused
View Forum Posts


Posted on
2023-09-25 22:30:43
That does match up with my current currency count. I'm not sure what went wrong, but I'm certain 10 GB disappeared during this transaction; nonetheless, there's no evidence that points towards it actually happening, so I'm inclined to forget about it and just hope it doesn't happen to me or anyone else again.

Thanks for looking into it!



Hrt Icon 0 players like this post! Like?







Memory Used: 622.97 KB - Queries: 0 - Query Time: 0.00000 - Total Time: 0.00353s