-LOCKED - NEW SERVER, Explanations, Some(brero) Update
Posted on 2017-05-06 10:53:56
Downtime Again??
This will be a bit technical, if you're not too bothered about what happened, please skip to the next header.

On Friday 5th May at approximately 7am server time, Lioden started lagging very heavily. We initially thought it was just a small blip and that it would all sort itself out. Upon further investigation we discovered that our database had corrupted pretty badly, which we believe was caused by the disruption earlier in the week with the physical data centre migration.

The admin team very quickly went into alert mode; we discussed a plan of action. We weighed up whether it would be worth a 24 hour downtime for DNS propagation or whether it would be quicker to wait for our host to diagnose and repair whatever was going on. We also had the option of a new database server. The database server was sold to us under the promise that it would take 8 hours - we asked to be fast-tracked as we wanted to get the game back up ASAP. We were then told 4 hours (this was after 4 hours of downtime already, after first thinking it was a temporary blip and then having to diagnose the problem ourselves).

20 hours later, we finally get the message that the server is up and running. Throughout this time we took turns in sleeping and staying up to see if the server would come up, so the communication between admins was unfortunately very disjointed for a time.

Had we known sooner that our total downtime would be upwards of 25 hours, we would have switched hosts immediately. We are extremely unhappy with the customer service we received while trying to get our server fixed/moved.

Since we are on a new server, expect some lag for first 24-36 hours of your gameplay as your data is being cached.

What will happen next?
We will be moving host. We do not want to give this company any more money.

We are temporarily staying put until we can set up a server with another company. We will then be requesting a refund for all of our pre-paid services (we like to pay a year in advance). We will schedule game maintenance for later this month, on a week day, early in the morning (server time) so that we can switch hosts.

In 5 years of Lioden's life (and in 15 years of having our websites hosted) we have never experienced something like this that was also handled so poorly by the hosting company, and we aim to never experience this again.

I lost out on time playing!
care.pngIf you go to the main News page, we have set up a Downtime Care Package for you! This bundle gives Food & Toy bundles and Nesting material based on the number of lionesses you own, along with a bunch more goodies (some GB items as well). We can't apologise enough for this downtime - it has been completely out of our control. Your lions should be also maxed out on happiness and hunger.
This item will be available until tuesday.

Have you lost our messages again? >_>
Thankfully we were able to retrieve some messages. We only have from Tuesday when we came back up, up to a certain time on Thursday evening, but we have been able to restore at least a partial backup this time.

If you purchased GB and your new GB are no longer on your account, please send a PM to Abbey #1 with your PayPal transaction ID and we will refund it for you.

BACKUP RESTORATION TIMES:
Rough Estimate on backup times, as depending on specific Lioden feature, they are stored at different hours:
4 and a half hours before rollover for main backups, 3 hours 50 minutes before rollover for lions, 4 hours 15 minutes for Hoard.

This means userlogs, inboxes, lions and other things can be restored from different times and there might be some discrepancies.

If you notice "ghost notifications" just delete them please, we tried to restore inboxes but the data was still corrupted a bit.

What about May Event and our lost progress? What about the storyline?
If you guys will struggle with the event tiers due to downtime we'll see about tweaking them as the month goes! May Storyline will help you gather some Tokens and Manticora Beetles!
Unfortunately we were unable to code or work on it ... again. So we might launch it within a day or two and include it in May news post along with a notification that it was launched.


purr.jpg



SEPARATION


Friday Update
Unfortunately thanks to the downtime our Friday update was cut short. We were able to implement a couple of nice moderating tools, including a tool to make moderator posts stand out more when they want to get your attention ;)

b1aa1df0236e4b4ca2a0733c9ec46440.png

We will be working very hard to bring you a much bigger coding update next week.

Bug Fixes
* Roasted Lamb notice showing on all lions when applied to king has been fixed - it will now only show on your king.
* When cubs are born, the cub number given by the ultrasound bat will be removed - you will need to visit the bat for each new pregnancy to find out the accurate number of cubs.
* Patrolling males are no longer chaseable, killable or reserve-able.
* We have attempted a fix of aging lionesses dropping to negative fertility - please let us know if you still experience this bug.
* We have also attempted a fix of lionesses not going into heat immediately for the tutorial.

Terms of Service Change
We have made a minor change to the Terms of Service based on a confusing situation that has arisen lately. In order to address this properly, here is the new rule regarding referrals which will apply from now.

"While the referral rewards and monthly referral contests exist, referring a friend to the game should not be incentivised in any way. This includes, but is not limited to, offering in-game or off-site rewards for signing up and rolling over enough to earn the referral points. Anyone found to be incentivising referrals will have any referral points revoked."


SEPARATIONRemember that the event ends on May 31st at 11:59 pm, and all your currency will be stored in your account until next year.

There are new avatar Tags made by Shad, for May and Misc, check them out as always!



SEPARATION

Raffle Lioness


We had to run the Raffle again as the progress from yesterday was wiped. Our apologies.
Congrats Khorshid (#8241)! You have won the last raffle lady!
New lady with the Sunset over Entabeni BG is up for impressing in Special Lioness area in Explore or in NEWS section under News Post List! ;D She has first Margay marking!

Polls
Poll LINK - We plan to add a new Mutie on Demand item for 2017's Black Friday sale (don't worry, we're not replacing previous MoD, we're just adding new stuff), We had some ideas so maybe you can help us decide which exactly would go well on Lioden?

Twin MoD - Another 6 piebald designs, completely new and unique to the new item. We'd call it MoD: More Piebald or something.
Somatic Black Patches - basically what I'm linking below - would look like somatic breaks that you can see on horses etc. I am open to suggestions on their shapes. Visually it'd look a bit like Melanism cutouts.

Real life black patch on a lion - LINK - Front leg :D


dansdans.gif




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Edited on 06/05/17 @ 11:38:44 by Xylax (#4)

EntityofSilo | G4 (#107570)

Badland Strider
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Posted on
2017-05-06 15:16:31
YEET I AM SO HAPPY. I MISSED LIODEN SOOOOO BAD!!!! So YAY!!! xDD



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Fading Angel (G2 2k)
[Frozen] (#81854)

Holy
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Posted on
2017-05-06 15:26:20
Anyone else experiencing the lack of being able to claim Lionesses?
I have came across multiple event NCL but even going by their personalities every single button would be a bad choice one.

I am at dreamboat status and have never came across where multiple NCL in a row are all bad choice ones.



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Alabai (#28971)

Impeccable
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Posted on
2017-05-06 16:22:46
I am so happy you all survived that with (most?) of your sanity intact, LOL... it was great to see the updates on FB and stuff, so we knew what was goin' on! Thanks so much for that!



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iiNeonTree (#61518)

Majestic
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Posted on
2017-05-06 16:23:32
Thank ya'll so much! I love the gifts and im also so happy because that day before they went down, i lost some lions and now i have them back, thank youuu!!! (I was struggling c:)



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takashari (#9656)


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Posted on
2017-05-06 16:48:00
All your hard work and dedication doesn't go unnoticed! Thank you all!!! <3



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Thalath {Offline} (#41669)

Wanderer
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Posted on
2017-05-06 17:00:20
Switching hosts seems like a good idea, since this one has been giving you so much trouble lately. Thanks for the care package, and I love the new Special Lioness!

Oh, one thing, though:

"While the referral rewards and monthly referral contests exist, referring a friend to the game should not be incentivised in any way. This includes, but is not limited to, offering in-game or off-site rewards for signing up and rolling over enough to earn the referral points. Anyone found to be incentivising referrals will have any referral points revoked."

This is... still kind of confusing. Didn't you state in at least one ticket when someone asked that this was actually allowed as long as it was gifts on-site? What will happen to the people that promised rewards? Can they continue with the ones they promised before this TOS change, or do they have to cease immediately and notify all of their helpers that they can no longer give them out?

Xylax: they should cease immediately, however the referral accounts gained before the change won't get removed points. Only after.



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Edited on 06/05/17 @ 17:14:11 by Xylax (#4)

Salem.Boi (they/he) (#71018)

Astral
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Posted on
2017-05-06 20:24:11
I really appreciate how hard you all are working! However, I don't know if this has to do with the servers flipping the hell out but I didn't get a rollover today. Lemme know what that's about?



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solo(side)-Tired (#28080)

Lone Wanderer
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Posted on
2017-05-06 20:48:50
I am so glad all the staff is so dedicated to getting things back to normal. I was so worried when I read about the data corruption and am glad that dispite all the hiccups and downtime lioden is not seriously damaged to the point a shutdown and recode is required



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Tigergirl2 (Fel
Auburn all 8) (#102420)

Pervert
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Posted on
2017-05-06 21:05:51
So excited to see somatic! Maybe somatic over one side of the face. Maybe a huge patch over hind leg.



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Karu [cinnababe] (#94840)

Mean
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Posted on
2017-05-06 23:35:43
This might be my first time commenting on news post, but this is so huge thing from you guys and I wanted to say HUGE THANK YOU for your work on the site! <3

Don't forget to live your own lives though, and remember to sleep sometimes ;)



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cleverest [main] G2
2.8k Mada (#106440)

Lone Wanderer
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Posted on
2017-05-07 00:36:34
I could honestly never thank you all enough for what you do for us players! You all have out done yourselves over and over again, its just unbelievable! Your all the most fabulous creatures, thank you!



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nutellate (#48871)

King of the Jungle
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Posted on
2017-05-07 00:36:48
You guys worked really hard to get servers working again,you guys are amazing 💞



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KodaBear (#102166)

King of the Jungle
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Posted on
2017-05-07 01:48:18
Thank you guys! I really appreciate all the hard work put im this game, and that care package was awesome! Honestly, sometimes I think WE shall thank you for all this. You handled it so professionally, and I'm sure you've made the right decision.



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Megaabsol5 [SIDE] (#103006)

Deathlord of the Jungle
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Posted on
2017-05-07 01:54:23
So happy LD's back up, I didn't know what to do with myself yesterday XD

As everyone else has already said, remember to take care of yourselves admins, your health means more than LD (and being healthy means more LD for longer XD)

Just one question though, does, "This item will be available until tuesday," mean that at rollover Tuesday morning (2:00 a.m.) the care package will be unavailable, or at rollover Wednesday morning (2:00 a.m. as well)? I'd assume the first reason, but I have learned that assumptions are dangerous sometimes XD

Sending my love to all of the staff that was working so hard to get LD back up over the time it was gone!



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Lunar Lords (#86479)

Frivolous
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Posted on
2017-05-07 04:48:48
Thank you for all the hard work you do to bring this great site to us.



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